I have placed a magnet on the door sensor and verified the fan is working. I remove the ice bucket. Copyright© 1995-2021 SAMSUNG All Rights Reserved. Since this is fairly new. This means my appliance isn’t getting cold as it’s staying at 18 degrees. At his point I have replaced the evaporator cover, the defrost unit, the defrost thermostat, the temperature sensor, and the defrost clip. Thank you. and trade-in questions answered, Text SMSCARE to 62913 to receive We know it can’t be the frost issue as it’s been 100 degree days and 80 in our home so there is no chance of frost anywhere after 3 days not working. Response #2: what do you think I should do? So we bought a new control panel and installed it. See our privacy policy here. I have a Samsung refrigerator model RB1855SL. Just the rapid flash if the nite light. Check drain tubes behind the fridge and if it’s needed replace them with a new ones. A device on the outside of a refrigerator door that provides instant access to ice or water. Tech was here and defrosted it changed me $180.00 fridge is still freezing up behind the cover board now he wants to put in a new cover and charge me over $300.00 is something wrong with this picture or is this the right repair to do? I also have the same issue where my freezer is working fine and my refrigerator isn’t cooling up. The ice maker tray does not fill with water. I have spent a couple hundred dollars on it but the technician can’t fix the issue. Evaporator fan located behind the panel where it says Twin Cooling. Researched on web including Samsung and this site. if they are clogged replace them. At least, this is where i would start troubleshooting. I have a French door fridge with the middle drawer. Defrost is working right but temperature is swinging 15 degrees or more throughout the day. This component allows the power to flow to the heater. Then I ran diagnostics and it says nothing is wrong everything is working on the Family Hub. If I unplug the power a few minutes, then power on. If you have, then check drain line grommets (most likely they are clogged) on the back of the fridge. Also for: Rsg307aars, Rsg307aawp, Rsg309aars, Rsg307 series, Rsg309 series. For several weeks the Fridge was still cooling, but gradually less cool. Maybe this procedure will not work for your fridge. Did you have water under the bottom drawer in the fridge compartment? Thank you! When I finally turned it back on after the move. I have a Samsung refrigerator model RF28 and just a few days ago it stoped cooling. Did you read the article? Resetting your ice maker isn't something you'll … Hi there, turn the power off for a couple minutes. Thank you, Hi Vash, you need to defrost it completely, then remove that panel “Twin Cooling” and see if any ice left in the drain hole. I have it set for 34 degrees. There always ice build up where is the twin cooling in the back panel how do I fix this problem. Turn Ice ON or OFF Using Panel Controls 3. I don’t know if it get power only if the sensor sends the signal to board. Freezer compartment works perfectly. If yes, then probably compressor failing or there is an issue with sealed system. Hi, I have a Samsung RF26HFENDSR, the fridge portion says 3 degrees cel but it’s still warm inside . ect. Hi, My Samsung fridge RF28 is cooling and ice maker also works but the freezer is not freezing, it’s working like fridge can not go lower than 5C temperature. Repair guy over the phone said if compressor is running and fans are turning then probably a Freon leak and just to buy a new one. first it gave me error code of of I cleared that somehow.. not using the way the guy I talked to at Samsung said .. then I got a error code 84 e and cleared that somehow . The whole fridge does not have power. The freezer I noticed Ice cream wasn’t frozen, then a few other things started being not hard frozen. Add devices to SmartThings When you are ready to take control of all your smart devices, just use the following guidelines. goes saying give it time back to _3 and stops advice from engineer crcuit board failure to expensive to fix 10 year old model. RSG307AABP refrigerator pdf manual download. The red light in the circuit board is a still red light-no flashing. 24 cu. No ice was found on aluminum fins. Sorry, not control panel. I’m planning on replacing the condenser fan now, but in case that doesn’t solve the issue, is there anything else I can do? Samsung fridge has main control board with compressor inverter board on it, like 2 in 1. Who knows if that bad capacitor was part of the inverter board and thats why compressor is not working and thus no cooling. Good point. Now it won’t cool the fridge part, the freezer is working fine. It’s worth a shot before I drop 2k on another refrigerator. 4 Symptoms Of A Bad Home Thermostat You Need To Know, Your Refrigerator Freezing Food? Where is the cooling fan located? Did you remove panel to check that or you just guessed that there no ice? If there is no cold in both compartments, then make sure compressor is running. Control panel now reads 41F Freezer and 55F Fridge. Please enlighten me. Yes, but I had just attributed it to the ice on the back melting slowly as the temp rose. Everything turns on and I can see the temperature which is stuck at 18 Celsius. If both freezer and fridge not cooling, check compressor to make sure it’s running. I was wondering because that has been the plug since I got it. View and Download Samsung RSG257AARS/XAA user manual online. He said it needed a new switch board and was going to charge us a ridiculous amount of money. If the power is cycled off and on every few hours, the compressor will keep the unit cold, but once it reaches the target temperature, it won’t start up again with out being powered off and on. same here with my RSA1STMG basic samsung refrigerator freezer side not making ice. unit has power but no colling / freezing, Well, then replace that control board with exploded capacitor. I had heard that when the door is open the fan shuts off. User Manual no help. I need more info to understand situation. Or in rare cases, you have an issue with defrost thermostat or heater. I am referring to the gray drain tubes about 1 inch in diameter. it is beeping constantly how can i stop that ? I’m having this same issue. Shelf inside a refrigerator door with a liftable lid designed to store dairy products. sound was coming from upper part of fridge but fan buy compressor is not running, also red light flashing on board under back panel. what shall i do please? Response #1: Defrosted fridge. Hi Eugene We have a Samsung French door fridge where the crisper drawers kept filling with water. Thanks! Good luck. I have a Samsung RF26VABBP. Ice seemed to melt ever so slightly as well. -3 Fahrenheit or -3 Celsius in the freezer? It’s coming from the control board. If its clicks every 1-2 minutes, its trying to start compressor, but for some reason not able to. Removed the back plastic sheet and found referigerator compartment fan is working. No, you don’t need to replace the condenser fan. Refrig temp 50 degrees F Freezer temp 40 degrees F. Fan is running, No ice build up detected or evident , No water bottom of freezer, Constant red light on at inverter board not flashing , Did not see any sensors to check, Gray Drain tubes must be behind bottom back grill. In this article, we will show you the 5 most common issues. I have to defrost it now, every two weeks due to the ice accumulating out of holes on my back plastic panel below the Twin Cooling panel. I have a two years old Samsung side by side door referigerator. My temperature always flashing too, Check drain tubes behind the fridge to make sure they are not clogged. Check drain tubes behind the fridge to make sure they are clean, if not replace with a new ones. Don’t see any error codes to help me troubleshoot the cause. Hi all, We have a 28 CF samsung frig that is (has) been driving us nuts. Any suggestions. Seems like control board malfunctioned. It says: condensation is the issue #1 , due to clogged drain line. The display showed -20 for the freezer and +6 for the Frige. Hi Steve, Everything explained in the post. Do fan works only when the thermistor sends signal to board? The freezer cools properly but the fridge doesn’t cool. Need Help Fixing Broken Appliance? Please share your ZIP Code to find a nearby Best Buy to try out your next phone. Top fridge seems to be working fine though there is a light brown liquid that always seems to condense in right hand vegetable drawer and I can see it dripping down the back panel under the Twin Cooling logo. For a while we had a “E 40” flashing on LED panel. I have a Samsung RF260BE260BEAESG/A.A. Did a forced defrost and now just waiting to see progress. I’ve ordered a new main board. You need to fix cause of the problem (which is condensation), but not a consequence (ice build up). Samsung fridges “notorious” to have problems starts with Twin Cooling Plus technology, evaporator fan failure and ended up compressor failure. Fan will not work if door is open. Freezer actual temp is continuing to fall, now at 25F. The fridge is3 years old, To confirm that, you need to simulate also freezer door closed. Check defrost heater and thermal fuse for continuity. Push freezer and fridge buttons at the same time, to exit DEMO mode and turn fridge ON. Front of fridge leveled higher than back works like it brand new also bottom door closer with ease now. I’m not exactly a “handyman” so try to be as basic as possible. It will freeze properly in FF3 mode. Contractor's Assistant: How old is your Samsung fridge? I put it to a service center and they charged me around 150 dollars for vaccuming and putting freons as they claimed. since its still within the 7 day replacement. We have use and care manuals for Samsung model RSG307AARS/XAA-0001 / and our expert installation videos for Samsung model RSG307AARS/XAA … In case of 1 above, I guess you toss the refrigerator? If not, then check the start relay on the compressor. RS62R5031M9 why is it? Did you check that? I have a Samsung RF18HFENBSR. 30 min later it is at 48.4 / 42.6. Fan only works when you close the door. Would you just suggest to the store to give me a new unit? Symptom #2: Now fridge only getting to 41 although set for 36-38. We have to thaw the ice around the Evaporator Fan every month for the last three months. Did you replace grey drain tubes behind the fridge? Thanks. Thanks, Pull the fridge out and check if compressor is running. Once you will hear one chime sound, press the LIGHTING button several times after that, until you will see Fd on the display. Why Gas Dryer Not Heating Up? No ice on evaporator coils? IDK… To be honest, dealing with Samsung fridges always tricky, never know if it will help or not and just keep trying ))) Even Samsung don’t have a proper solution in many cases, just sending their tech over and over, I had same problem an we had floor replaced in kitchen when the reinstalled refrigerator they adjusted leveler on it. How To Fix it? Product Dimensions with Hinges, Handles and Door (W x H x D), Product Dimensions without Hinges and Door (W x H x D), Product Dimensions with Door without Handles (W x H x D), Product Dimensions with Doors Open (W x H x D). Wonderful frig but when ever we have a 5 second or longer power outage (not uncommon in No Utah) the unit kicks off and we have to hold the two upper buttons for 5 seconds or so to reset. Recommended replacement is every six months. sorry for being long winded , i am new to the wonders of the internet yours with thanks gerard. And don't worry, SmartThings supports... 4 of 51 I am trying to figure out why does it feel like the fridge is not cool enough in my Samsung French Door Refrigerator & the freezer is not getting cold at all. That frost blocking air circulation in the freezer. Thank you. Had a technician said it was condensor fan motor assembly. There are no discussions for this product yet. Then check drain grommets behind the fridge. Any suggestions for me to try? I have defrosted it before and the frost build up keeps happening. Samsung pays for Premium Care during this period. Fan tests perfect. Get a new fridge thermometer from Homedepot and see what is the actual temperature and then make a conclusions. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Can you see some frost build up in the vent rectangular openings on that panel? I have changed the temp sensor inside the fridge. Drier filter located behind the fridge, close to compressor. I unplugged the cable to fan and checked the power in socket. I bought something on Amazon that has two separate sensors that I can monitor without having to open the door. Well, i recommend you to stay away from Samsung Refrigerators ))) Better get Frigidaire or GE.. Whats the actual temp in the freezer? It caused our hot water heater AND refrigerator to go out. After that check if you have standing water at the bottom. reading your posts could you advise. Type of refrigerator: Side by Side, French Door 4-Door Flex™ or Bottom Freezer. Samsung products carry a full warranty, which varies based on products. I just purchased a samsung RF220nctaww fridge from a nice family who had the fridge originally. According to diagnostic mode, a 27E error popped up (indicating something with the evaporator/condenser). Therefore, one can easily initiate a FORCED DEFROST mode by pressing FREEZER and LIGHTING or ENERGY SAVER and FRIDGE buttons at the same time for 8 seconds. Found the fan was frozen and defrosted it. I just bought a samsung refrigerator RT35k5532SL its less than a week old. But it only last a couple days. I’ve checked for frost behind the back panel. Only a fridge compartment or freezer as well not cooling? Bracket or shelf in refrigerator specifically designed to cool bottles of wine. It did shut off when I opened the door. Top Solutions for In-Door Ice Maker Side-by-Side (RSG307AA). Hi, my RF263 fridge/freezer isn’t working well. I replaced the evaporator fan and have air flowing throughout but it isn’t “cold cold” air and isn’t getting below 60 degrees Fahrenheit. Fridge evaporator coil icing up and fan not running. I guess I will check the inside where the Twin Cooling Plus is located to see if it is frozen inside, but I’m not sure how to reset the whole refrigerator? Find low everyday prices and buy online for delivery or in-store pick-up It had ice build up, I could see ice from both holes on twin cooling panel. Called a repair man for the fridge. My fridge stays arou9nd 40 degrees. After a couple of seconds, the evaporator fan should start spinning. Is there anything i can do to get it back on please. Your site is awesome. That seems to be fine now. I was getting frost build up towards the back of the refrigerator where the twin cooling panel is towards in the middle. thermistor . They say it could be power supply coming from my plug? But you can manually defrost your fridge (at least for 24 hours) and only after that remove back cover to check if any ice left behind. In other words, if you have standing water where the cooling coils are, condensation will go up and eventually become ice and will block the evaporator fan. Regarding why its not cooling properly, its not common for a brand new Samsung fridge and i doubt that the back panel is frozen behind. I did a quick cool until it reached 36.9 / 32.2. Top fridge still working. I replaced the compressor overload protector but it didn’t make a difference. Then about a week ago the fridge stopped cooling, and the E stopped flashing. AS long as the fridge doesn’t have ice build-up, then it can be: 1. leak in the sealed system or compressor lost efficiency 2. Hello. Temperature sensors tested OK in the fridge (both). You need to check your evaporator fan to make sure it’s working or not. Could this likely be a case of a bad evap fan. Hi Bob, when you pulled out evaporator cover, did you see any ice covering drain hole? Fan turns on, when I reset it doesn’t work either. this is where it got clogged and you will have standing water behind “Twin Cooling” panel. Faulty control board. By ticking this box, I accept Samsung Service Updates, including : External Filtered Water and Ice Dispenser. Did you change grey drain tubes, which is behind the fridge? Now nothing is cooling and the fan isn’t starting up again…very quiet. All the seals look good. I stripped everything out shelf wise, popped the tabs, removed the central shelf screw but the deli drawer top appears fixed. I’ve cleaned the back of the compressor and cooling unit. 2 – Remove the ice bucket and locate the test/reset button. Learn how your comment data is processed. Send your device in for repairs or visit a Customer Service Location. Check start relay on the compressor. RF4287HARS/XXA01 Symptom #1: fridge was only cooling to 50+ degree Fahrenheit. This video shows you how to install a replacement ice maker,Part # DA97-11092B, on the Samsung RS265TDRS Refrigerator. BL38EBMS, I bought samsung elegant inox 2 star refrigerator in reliance digital 1 week back .fridge is looking good but not cooling water bottles . what should I do? My Samsung cooling plus is freezing up on the back board. Then left door has a magnet (take a look at the top of the door) and apply any magnet on the fridge side. I used a blow dryer on it to apply heat to the water line. Hi, I have a Samsung French door freezer on bottom. I have a Samsung Refrigerator/Freezer,SR-S2026CVW. Then simulate freezer door closed and see if the ice maker fan will start spinning. Seems like, but you need to confirm that by pulling fridge out and listen where its coming from. It seemed like it was working fine and my bottom freezer was super cold -2. could it be cheaper fix i.e. Both the fridge and the freezer not working. I was able to defrost overnight and see that the ice was built up in the drain area so I’m assuming that’s the cause for my issues (fridge not getting to temp) but I don’t know how to get to the drain part to change it out. Any ideas as to where to start? Easy sign-in, Samsung Pay, notifications, and more! Thanks. HELP! The lower half of the freezer is fine, and the temp of the freezer is reading as -21 degrees, but nothing on that top shelf seems to be freezing. Or should all three parts you mentioned be replaced? Defrost Thermostat issue? We also have installation guides, diagrams and manuals to help you along the way! Can you hear it? I have the same problem with my French door. Quick Ship . I have a Samsung fridge freezer (I don’t have the model to hand), the style is the full right hand side is the fridge side and the full left hand side is the freezer section, there is no water/ ice compartment. Issues and Solutions. I have a Samsung twin cooling ref. Defrosted and fridge seems like it is cooling much better but still not making ice. If I have to defrost ( if that’s the solution) , can I do so without affecting the freezer ? So, i didnt get it, after replacing control board nothing is working? Installed larger aluminum part I found on Amazon to better keep drain hole clear. My freezer works well,but the refrigerator is. My wife accidentally leaned up against the display buttons of our Samsung RS265TD side by side and the OF code displayed. Got a cooling issue with a Samsung RF28HFEDTSR/AA. Maybe styrofoam broke and letting warm air get in. I had breakfast and took a few things out, and put them back in, and right as I put away the last bit of food, the light went out. It’s the third time they got it because I was complaining that the freezer doesn’t seem repaired. Don’t think so.. Have no idea what it could be.. Update. Is this because of the broken styrofoam do you think? 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If your panel does not cool sufficiently asuming it is not a permanent problem to help you “ how help. Special offers, events and newsletters to let it completely defrost fridge and in. Run self-diagnostic by holding Energy Saver+Lighting buttons or there is no one solution for.! Should set up a personal demonstration on your next Galaxy device the error c1 and C21 alternating! At back of the inside we would need to check drain line clogged ) the ). Buy needed parts, but i can do, it should be now just waiting to see there... Take off the small black box where the water filter, press the panel. Issues for the first month, you can ’ t think so.. have no idea what it might or... May be prompted to allow location permissions when opening the SmartThings app on drain thing? not think of else... Having the same symptoms, except the rear fan is working well check...